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Unread 09-10-2008, 08:33 AM   #12
Babbling Farker

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Originally Posted by big brother smoke View Post
8. In the event of cancellation due to fire, flood, hurricane or other natural disaster, Customer will be given an opportunity to reserve [Catererís] service for another date within the next ______ months, subject to availability, or be provided a refund (of xx%) at Customer's request.
9. Refunds on cancellations by the Customer due to extenuating circumstances will be considered on an individual basis and are made at [Catererís] sole discretion.
10. Refunds on cancellations by the Caterer due to extenuating circumstances will be made in full.

A couple of suggestions that I thought were worthwhile as noted above.

In all fairness if you should have to cancel, the customer already has a problem and customer should receive a full refund rather than it being at your sole discretion as it reads now. On the other hand if customer cancels that should not be your problem and you may have already incurred costs or turned down other bookings. Edit to 9 and addition of 10 clarifies that.

For natural disaster, are you insured for that? If not, and if you wouldn't expect to issue a complete refund, then you may want to have a source for event insurance to provide to the customer if they wish to alleviate themselves of the risk.

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