Is in here:
Don't fix it.
First write down everything they told you about the warranty, and who you spoke with and
everything you were told at sale. They say they are a drop shipper
Then write down everything you did, the build, use, etc.
Then take pictures of the damage.
Then call your Attorney General at the consumer protection office in Illinois here:
Fill out the form for the state, and send a copy to the company as well.
Then contact, if you used a CC, your CC company and ask them to get involved. They may have some protection as well.
If you are really serious, go onto NexTag
and write out what happened. be nice, like you are here. But get the word out to all the BBQ forums and websites. They sell on Amazon, so review it for Amazon. This is not a company that stands by their products. And in the Ceramic world, that it the kiss of death.
Get names of everyone you spoke with.
Then go buy an egg, primo, or grill dome. The service with all 3 is outstanding.