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Old 06-17-2008, 10:13 PM   #1
is Blowin Smoke!
Join Date: 06-03-08
Location: Pontiac Illinois
Default Cypress Series Ceramic Smoker Warranty Problems

Not sure what forum this should go in so Mod please move this if appropriate.

I purchased the following smoker last summer.
The hinge broke and in turn broke the lid. I called the company and they said that it was not covered under warranty because it was a "Closeout". I don't remember them telling me this but, after a few days of cooling off I determined that I would buy a new lid and engineer my own hinge. I called them and they said they don't have any lids or parts for sale because they are redesigning the hinge and lid and they don't know if the new one will fit the older grill. They said since they have had no problems with the old design they don't stock any parts.

So I think I'm being lied to so I would like to warn the brothers to avoid this company.

I'm going to try JB weld to fix it until I get an Egg or Primo.
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