Originally Posted by BillyCal
I get a call today at 3 from Sara at Lang and she tell me she is sorry to inform me that my smoker got mistakenly loaded on a truck for New Orleans.
Call her back and ask for the waybill# and the name of the LTL carrier of the misrouted cooker so you can call the LTL carrier and verify. If they won't give you that info they're BS'ing you - your cooker hasn't even been started or they sold it out from under you. Easter is lost. Do a charge back and find another manufacturer. I had this exact problem with my first cooker from a name brand in Texas. My cooker was "misrouted" somewhere in Alabama. I called them up on a Wednesday and said I wanted a cooker in my driveway or a refund on my Credit Card Friday morning. 11am Friday morning an Airfreight cartage truck with a cooker in it magically appeared in my driveway. I can't imagine what the airfreight bill was on that offset (the origin airport was Houston - imagine that). I wonder who's cooker I got.