I bought a new Lang in 2011 and got great service, but it does sound like you are getting the run around. I sent a friend to Lang and he bought the 84 deluxe no chargrill but when it came in they sent it with the chargrill by mistake. When he called to see what was up they said woops if you like it you can keep it as they had delivered 4 states away. Guess they are too busy which can be good and bad.
FEC 120, Lang 84, Custom Off Set