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Old 04-07-2014, 02:29 PM   #12
dae06
On the road to being a farker
 
Join Date: 09-01-11
Location: S.E Minnesota
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Quote:
Originally Posted by tgstrang View Post
I have a 110 also, I looked into other controllers but when looking at the IQ I realized "Fark, these guys are literally .3 miles from my house." So the need for instant gratification kicked in and 5 minutes later I had bought one. I've met Barb several times and she is very nice, I've even been in the back and seen where they make them, etc. Saw first hand when they were in production of the 120 and it was all pretty cool. My only issue is that I bought one for my Dad in August of 2013 and he absolutely loved the thing. This year at Thanksgiving we were using it on his BGE and it just quit working. He doesn't Que as often as me and really only uses the IQ on longer cooks. This was literally the 3rd time he'd ever used it. I put it in my suitcase and flew home with it and one day after work took it up there and Barb checked it out. Turned out everything was in working order except for the cheap little power cord was bad. I assumed since I'd only had it a few months and that those things probably run them a few bucks that I would have just been given a new one...nope was charged $10-$15 (can't remember exactly). That kind of came off as not the best customer service to me...especially since I've met them a few times and bought a few units from them. Maybe that just me, but I own my own business and I know that I would have not charged somebody for that.
I agree. It just seems bad for business not to replace parts that go bad and make the consumer buy more probes due to faulty parts (which they are making a profit on) . My first one went out 3 months after I bought it and the second probe I got last Fall and didn't use it until 2 months ago and went bad. So both were ~3 months old or newer. I wouldn't expect anything if it was an older unit, but I now have $179.00 invested in the unit and need to spend another $20.00 for a 3rd probe ($199.00). It's only a year old!!!
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[COLOR=black]Twins UDS, iQue 110, Maverick ET732. :clap2:[/COLOR]
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