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Old 02-13-2014, 06:16 PM   #31
Jack Daniels
On the road to being a farker
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Join Date: 10-19-10
Location: Carol Stream, IL

I had an issue with my 26.5" weber kettle. When it arrived the lid had four dings in it through the paint down to bare metal from the four charcoal grate tabs in the bottom section. It was on a Saturday morning, I called Weber customer service, submitted a claim with them, emailed them pics right there and then showing the damage for their claim report (gotta love technology). Easy peasy in under 20 minutes including taking and sending pics. They approved the claim and shipped the replacement lid immediately. I had the replacement on Monday. Not too shabby IMO.
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