Originally Posted by BigBellyBBQ
I do not have electric Southern Prides, however the service Is TOP NOTCH! I was vendiing and the gen sets supplied were not set up and shot 408 volts through my cooker. cSouthern Pride, Doug, worked with me on the phone for an hour and he bypassed the controller by using a doorbell transformer and a togle switch. I had to turn propane burner and fans on off manually, however was able to get rotissier and up and cookiung.. and on Saturday morn fed ex brought my parts and Doug called me to see if I was up and running....Southern Pride Service has been awesome everytime I have called..I am sure if you called and ask for Doug, he could rustle up some info for you.. Go with a Southern Pride, you will kiss your lucky stars!!!
Well, whoever I spoke with in the support area was super helpful.