Originally Posted by cpw
I spoke with someone in the service department yesterday, and he was incredibly helpful. I asked why they don't make that unit anymore (it's basically 3 times the capacity of their smaller electric units) and he said that it was so big, that the recovery time was extremely long. His example was that if you loaded it up with cold chicken, by the time it finally got up to temp (325) the chicken would be done. He also said they have a brand new unit coming out that is a fixed rack gas burner, roughly the same size but a little smaller capacity. I'm supposed to find out pricing and specs on that shortly.
Yeah but it's still one of their products and in my mind not providing the specs for it to help you install it is a big red flag on how they serve existing customers.
There is an owners forum on the cookshack site, maybe you could get some real world info and owner experience info on their electric smokers there.
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