I will also add that I had my pit delivered to me. It was pulled from Texas to Iowa. Everything was ok besides at some point and time, someone had taken the wood rack out of the firebox. My guess is when the driver had stopped for some rest and fuel or something, because he did say that the pit gained a lot of attention at every stop.
Chris mailed me a replacement rack with no questions asked. Pit was delivered on a Saturday and I had the replacement rack by Wednesday.
Like I said, his quality of customer service is top notch, along with his work. He will definitely be the one to build my next pit.