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Unread 07-21-2013, 12:54 PM   #1
GC8
On the road to being a farker
 
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Join Date: 04-17-13
Location: Champlin, MN
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Default Anyone dealt with Maverick customer service?

How was your experience?

Back story: Did a cook last night and at the end, the smoker probe started flashing "HHH" which we all know mean it died. I tried untangling any small tangles, probe didn't get wet, heat was only at about 350, wires run through holes in mini-wsm and not pinched, etc and it still showing the dreaded "HHH".

I know I can purchase a new probe, but there is a 90 day warranty. Thing is, yesterday, when it died, was day 92 of me owning it I just sent an e-mail to Mavericks since their office isn't open on weekends.

I was hoping others who have dealt with Maverick before could chime in and let me know if they're the type of company to honor the warranty despite being 2 days expired.

Otherwise, looks like I'm $12 poorer!
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