Originally Posted by ddweatherholtz
Just remember #1 thing is taking care of your guest, go above an beyond. You need to not be afraid to lose money at first. over staff. Never should someone walk in on a tuesday lunch and because you were afraid it was going to be slow and only have one server and a cook on and a you are suddenly busy and under staffed, that is a killer. If you mess up a order fix it 3 fold, comp it, and give them a gift cert. You or your managers should talk to ever single guest that comes in and get to know them. Treat every guest like a regular. And finally last bit of advice is to get involved in the community. I have been in this business a long time and it is usually not the food that makes or breaks a new place, it is the service and the over all exeprience.
Good luck, can not wait to see how it goes!! Maybe start a franchise and come to Maryland!
AMEN to this one. The community is the most important thing that you can be involved with. I have a friend who owns a BBQ pit house here and we are putting on a classic car show. Mydad, me and some others put on car shows for the city so that people can be involved. We have fundraisers and all sorts of things.
be nice to all even when they make you mad. Love the kids and if they come up to you with there dogs, pet the dogs. hahaha.
your gonna love it