I was cleaning my WSM thursday after smoking pork butts when the knob to the access door broke. I've had my WSM for two years now. I called Weber expecting to buy a new knob. She asked me my name, looked me up, and asked if I still lived at the same address. I said yes and she said the new one was on its way free of charge! I hung up thinking what GREAT customer service! Friday my doorbell rang and I thought my daughter stopped by to visit but to my complete amazement it was UPS with a complete door assembly!!! One day folks! Weber does it right and they have this customer for life.
22.5 in. WSM / Weber Performer Platinum