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Old 05-06-2013, 12:55 AM   #2
Got Wood.
Join Date: 04-16-11
Location: Arnold MO

I was cleaning my WSM thursday after smoking pork butts when the knob to the access door broke. I've had my WSM for two years now. I called Weber expecting to buy a new knob. She asked me my name, looked me up, and asked if I still lived at the same address. I said yes and she said the new one was on its way free of charge! I hung up thinking what GREAT customer service! Friday my doorbell rang and I thought my daughter stopped by to visit but to my complete amazement it was UPS with a complete door assembly!!! One day folks! Weber does it right and they have this customer for life.
22.5 in. WSM / Weber Performer Platinum
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