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Unread 04-16-2013, 07:43 PM   #1
Bonewagon
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Join Date: 06-12-09
Location: Ithaca, Michigan
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Default Great Customer Service From PBC

I like to hear about good customer service experinces with companies that I may choose to patronize, so I thought I'd pass this along to the rest of you. Take it for what it's worth - I'm not trying to sell anything to anyone. I just appreciate a little extra effort and like to make it known.

I came home tonight to a message in my voicemail from Noah over at PBC asking how my cooker was working out, if I had any problems or questions etc, and inviting me to give him a call with feedback. Now regardless of what you may think of the PBC as a cooker, I dig a company that stands behind their product, but I really appreciate the owner making the effort to personally give me a call months after I bought the cooker to make sure all was well. I know he puts his personal number on every barrel, but I appreciate that he contacted me proactively. Thanks Noah.
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Jason

Big Steel Keg, WSM, OTG, PBC, Super Fast and Accurate Blue Splash-Proof Thermapen
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