I wonder how long they have had this issue. I bought it for the first time a few months back and I wasn't too impressed. I can think of several other brands I liked better. When it burned it smelled like a cigarette ashtray (I don't smoke so that smell didn't do anything for me).
Yoder Smokers YS1500, Kamado Joe BigJoe & Joe Jr., Weber: 18.5" OT(L), SJG(AU) & (DI) - Past Cookers: Yoder Smokers YS640 Comp Cart, Kamado Joe Classic, OKJoe's Longhorn, UDS, Weber: Performer(AA), Genesis Gold C(DH), 22.5" OTG(DI), 22.5" OT(L)
IMBAS Certified MOINK Baller