Originally Posted by acguy
.......... The problem is that if it goes to court,............
We can agree on this point.
Think about this as a customer service opportunity. Get them to sign a new contract, don't bitch, let them apply the old deposit (I would take 5 or 10% more prepayment), keep two customers, and avoid bad publicity.
The email thing is spot on. Email is immediate and is rock solid for these types of issues.