I got home tonight and had a voicemail. It was from Noah at Pit Barrel. It was not a computerized voice, and definitely a personal real phone call. He just called me to tell me that my Pit Barrel had just shipped out and that if I had any question that I should call him. His personal number was on the receipt.
Impressive customer service so far. I get the impression that he genuinely wants to be helpful and people to be happy. It just shocked me as I haven't heard anyone mention it yet.
And for those that are already tired of the PBC threads. I did think for a minute that wow, this guy must not be selling very many if he has time to call everyone. Let's not go there! I see this smoker as being nothing unique that can't be built. But, it is a well built commercial product, in EXACTLY the same way as a WSM is. We accept the WSM. I don't see why we can't accept it as such and move on.
Proudly Smoking on a UDS, PBC &
Accidental Winner of the 2012 "Saucy" Throwdown.