Weber customer service is about the best there is, but they do get a little ornery about selling you parts for cookers unless they see that you own one. A workaround would be to go online and just register a performer in your account. You don't have to actually own onw. Then call back and try again.
EZ wood handled 3 wheeler | OTS | OTS mod to OTG | Ladybug SS Performer | UglyDrumTandoor | UDS v1 | midi UDS with red nipples | SJG smoker mod | Simpsons SJS | Simpsons OTG | WGA charcoal | SJP | Stacked brick WFO | Lodge Logic Sportsman's Grill cast iron hibachi/sigri | LBGE