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Old 01-27-2013, 11:36 AM   #1
is One Chatty Farker
Join Date: 07-01-12
Location: Fredericksburg, VA
Default Weber customer service experience

So Thursday I picked up one the new model 22.5 OTG's with the thermometer on the lid and the space to hang utensils on the handles. It only took about 20 minutes to put together. After it was put together I realized the lid didn't fit very well and it wouldn't lay flat on my kitchen table. It could still be used but it just wasn't right. This morning I called weber and almost immediately a human picked up. I explained the problem and gave the lady some info. She had me take some pictures and email her the pics. She replied not even 5 minutes later saying they were going to send me another lid at no cost to me. Overall it was pleasant experience, even though there was a problem with the lid. These days it's rare to have a pleasant customer service experience when dealing with a large corporation. I couldn't be more impressed. Oh yeah, I even get to keep the old lid.....which should look real nice on a UDS!

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[B][I][COLOR=black]*A Texan transplant*[/COLOR][/I][/B]

[B][SIZE=1][COLOR=black]UDS | [COLOR=blue]Blue[/COLOR] Weber Performer Platinum | Chargriller Akorn | 22.5 Weber OTG | WSJ Gold | Mini WSM | Maverick ET-73 | [COLOR=blue]Blue [/COLOR][COLOR=black]Thermapen | Maverick PT-100 |[/COLOR] Gasser(charcoal chimney starter)[/COLOR][/SIZE][/B]
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