Originally Posted by nucornhusker
My convection plate works well. The grates got a lot tighter and barely fit, but they do fit.
I didn't have a great experience with Horizon. Emails weren't answered so I had to call. They were good on the phone and I got mine ordered. I called two weeks later because it hadn't arrived yet and they "couldn't find any information or order" for me in their system or anywhere. It was like my first call never happened. I had to start from scratch in ordering the plate and a charcoal grate.
I did get them finally and they work great, but it shouldn't be so hard to do business with someone.
I'll post pics of mine tomorrow. I'm doing a brisket.
I ordered mine thru Horizon also. They are TERRIBLE at customer service. I also ordered a charcoal basket from them. The basket took TWO MONTHS and six phone calls. When they finally shipped it, Fed Ex delivered it to the wrong house. It was hell, but I finally received everything.
About my grates, they don't fit now, but I can live with it. I can probably fix it with a little hammering or grinding. Pics tomorrow.