I ordered mine yesterday and Noah called me today to thank me for the order and ask if I had any questions. I would say thats a start to some pretty good customer service. I can't imagine that it is a bad cooker and for $225 I am willing to roll the dice. I'm pretty confident it will be a great chicken cooker. When it arrives I will give you an honest opinion on how it cooks ribs and brisket. You can tell by my signature that I ain't smoker poor.
Weber 22.5 WSM (2) UDS, Chargriller Acorn, Pit Barrel Cooker, Pitmaker Vault, Safe and Sniper on Trailer