Weber Customer Service
I wanted to get the new mini Weber chimney, but didn't want to pay shipping. I called Weber to see if there was a local retailer that had one. They couldn't locate one, but said it's off-season and they might later on. Off season, what's that? Anyhoo, long story short...I get the chimney ordered, free shipping, and 3 clips for an OTS(date code H)ashpan, added to the order for free.
I love their products and their customer service. Thanks Sue, you did me a solid!
"Grandpa, you make the best meat, EVER!!"