I got mine last week as a Birthday present so I cant speak for the customer service, but dang it's nice when you get it up and running. Its like turning on the oven and leaving. I have a Pelican laptop case laying around I want to modify to fit all the stoker parts.
Taylor-WSM 18.5 with Wifi Stoker, Kamado Smoker BBQ, and lots of charcoal. 180 club-Chicken