Unfortunately getting these things to play well nearly requires some level of network administration certification.
The best thing is to lock down as many settings as possible. Most networks automatically assign IP addresses each time a device connects to the network. This is typically done through DHCP. Find the MAC address (every network device - including the cyberq - has one) for the cyberq and manually set the IP address for it. Manually set the subnet mask as well. Port routing becomes infinitely simpler this way.
It's already been mentioned that playing with network security settings will become necessary too. This is because different companies call protocols different things because of copyright laws combined with marketing initiatives. You may have to search for some detailed descriptions of the available protocols and figure out which ones line up.
The biggest advice is lock as many settings down manually as possible. Automatic just means you can't fix it yourself.
The BBQ Guru guys always seem to have great support available. They should be able to provide some valuable insight too. I wouldn't hesitate to ask them. After all, you did give them a nice chunk of change.
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18.5" WSM, Large BGE, Backwoods Party
Blue BBQGuru DigiQ DX2