Thread: Thermapen age
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Unread 12-27-2012, 12:47 PM   #14
ssv3
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And their customer service is superior. I ordered one for my bro as a Xmas gift and when it arrived I immidiately noticed it wasn't working right. I placed a call to them on the 20th of December and explained that compared to my Tpen my bro's was slow and had a delay. Before I even told them that I needed it for Xmas the guy shipped out a replacement and told me to just put to defective one in the box that the new one was coming in and send it back. The whole call to them regarding the issue took about 3 minutes total. Needless to say I rec'd the replacemnt on the 22nd of December and in time for Xmas. That's what I call service.
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