View Single Post
Old 12-06-2012, 02:46 PM   #17
Babbling Farker

daninnewjersey's Avatar
Join Date: 01-01-11
Location: Southern NJ...exit 36

Originally Posted by ButchB View Post
I went on RD website and sent a feedback/comment to them explaining what happened. Within 10 minutes the manager from the Charlotte store calls me and apologizes and says to find him next time I come into the store and he will replace them free of charge. I was like wow I never expected that just wanted to give you a heads up. I wish everywhere had that kind of customer service.

THAT is customer service.....
Proud owner of 4 VERY ugly drum smokers....and a Greasy Hill reverse flow....
daninnewjersey is offline   Reply With Quote