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Unread 09-07-2012, 06:40 AM   #3
Teamfour
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Join Date: 07-13-12
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I have Guru products that I purchased after looking at your products. Here are the factors that pushed me towards Guru over yours:
  • U.S. Distributor - makes warranty, exchange, and repair much easier
  • Large user base - can get help through online communities easier
  • Online documentation that is well written and easy to follow
  • Item design and compactness - yours look like a science project and are too large and clunky
  • I can call Guru for assistance

I'm not saying you don't make a good product. For most serious BBQ people who are likely to want a temp controller and already have a lot of money invested in equipment, saving money by buying your products is probably not a big advantage over buying a Guru or similar US sourced equipment.
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