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Unread 08-07-2012, 11:25 PM   #41
BBQchef33
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To Wang, and All others...

i was going to send this privately to Wang, but it IS something all should know.

As stated in the titles to the vendor section. The section is for sales, advertising, testimonials, etc.. it also states the good AND the BAD. It falls under our charter of free flow of information. We cannot protect vendors from bad reviews as long as they are factual.

Not all testimonials and reviews will be glowing ..... in fact some may be very harsh. They will be left here to allow vendors to clarify the problems. however, this is not a place to bring up alternative products(as seen in colonels thread). Thats just bad form. if anyone wants to compare or offer alternatives, please do that in qtalk or woodpile.

That being said, wang, please stop taking the reviews and discussion of the products as negative. No one here is trying to malign you, disrespect your product, or smear your name. They are posting factual information they discovered about your product. Instead of becoming defensive, clarify the situation, or take it as constructive criticism and address the issues brought forth. But to accuse folks of lying, working for competitords or trying to smear your name or product is not helping peoples views of your customer service. Whether you are an inventor, or investor, you need the customers to be comfortable with you and your product. Take these conversations as positive opportunities to improve things. Nothing more, nothing less.
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