find the trick.
The buyer asks for refund by "not receiving the goods"
My Spit Motor, 3 Skewer Rotisserie, Smoker, Burner are heavy metal things while the value is lower. Air mail cost will be prohibitive.
Usually I send surface mail (sea and land).
Unfortunately Surface mail takes 8 weeks.
I state these clearly in my eBay description.
But this bad people takes use of this and tries to get free things from me.
I am doing e-commerce since 1997 and main market is American.
It is oil painting (www.oilpaintingshop.com
), which is sent by air mail.
Usually air mail takes 2 weeks. Even un-deliverable, the parcel will be sent back to me within 5 weeks. If after 5 weeks, the buyer or I fail to get the parcel, it means the parcel is lost. It happens one or two times a year. In this case I send second piece to buyer.
The base of e-commerce is trust and honest.
I am trusting American so many years and American are so honest.
e-commerce save cost, and buyers can pay much less than buying from a local retailer. and I can also earn a little extra
But today I get hit so much.