What I really like is...
Sent Steph a PM question.
BAM! Immediate reply.
Sent second PM confirming the order w/ my email addy.
BAM! Paypal invoice entered.
Didn't catch it til this morning and paid.
BAM! Got a paypal notice it's already been shipped - within about 10 minutes then...
BAM! PM from Steph confirming the same.
Can you say "Customer Service"? Sure. I knew you could.
