I am just in for lunch right now and I've read your statement. I am going to blow through lunch to get these grates cut, hand finished, and packaged before the UPS leaves today. I can't promise they will make it as the driver has been through here between 1-3pm lately. It will leave tomorrow for sure. In my doing this, I must make my own stipulations.
#1 - all complaints through all places you filed be dropped.
#2 - all negative reviews claiming to have not received a product be deleted or a rebuttal be left as I am sure not all websites will allow you to delete your posting but if the option is available they must be deleted.
#3 - I want something posted here in this thread when you receive and use these grates. A picture, a comment, something about them and that this follows along with the all negative reviews and feedback requirement that you do something to restore the damage you have caused me with this incident.
That is all I will post on this right now but I am happy that we can meet half way on this.