I too experienced problems with an order that I felt took waaay too long to be fulfilled to completion. There were some lapses in communication along the way and a wide variety of excuses. In the end, Brian did come through with the three custom items I requested. I am completely satisfied with the product(s) and the workmanship. I also found that some of the negative conclusions I had reached during the process were unfounded. I would order from Brian again.
Brian is a hard worker and devoted to the barbecue community.