So what happens when you do all of the above that you mention, and not a single person at KCBS will respond to any emails, or return a call?
This has happened to me more than once when I call or email asking a question, and offering a suggestion. It is always, I will have someone call you. Than years later, I am still waiting. Or, never even have the common courtesy to acknowledge an email.
Thanks for letting me vent,
Smoke-N-My-I's Competition BBQ Team
2 Chargriller SuperPros with SFB's(retired)
2 UGLY drum smokers
Weber 22 1/2" & 18 1/2" Kettle
Super fast RED Thermapen
Screaming fast ORANGE Thermapen
KCBS Certified Table Captain