Here are the Threads I started when I was going through my issues.
Scroll down to see the break and repair. It worked for a while then It fell apart. I junked it and got BGE you would not believe the Quality difference. It is amazing how well the Egg does and how bad the other one is.
The thing that really got me was no replacement parts available! Not even if I wanted to pay for them. I can see where they might not warantee it since I assembled it etc... But not to sell me parts??? Total lack of Customer Care/Service.
You get what you pay for! So Buyer Beware.
Hopefully there are others that have had good luck with them.