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-   -   Vision Grills Contacted Me Today (http://www.bbq-brethren.com/forum/showthread.php?t=173872)

CharredApron 10-24-2013 08:23 PM

Vision Grills Contacted Me Today
 
I received an email today from Vision Grills. This what it said.

Dear Jed: I was looking through your site today and notice in one photo that it looks like your gaskets are in pretty bad shape. Can I send you a set?



I can only guess that this is what she saw.


http://i1308.photobucket.com/albums/...psa19fd83b.jpg


I have had this Kamado since February of this year. But as many of you know, I cook on it at least 5 nights a week or more. I called them and thanked them for their interest and told them I would love a new set of gaskets. The following message appeared.



This message was sent to you at the request of Vision Grills, to notify you that they have shipped a package to you. For details about your shipment or to track your package, please refer to the information below.


Now that my Brothers is exceptional Customer Service.

peeps 10-24-2013 08:25 PM

Damn! Nice work, Vision!

Hardluck 10-24-2013 08:26 PM

yes sir I would agree!!!

TroyA65 10-24-2013 08:28 PM

Um...WOW! That is amazing!

Q Junkie 10-24-2013 08:29 PM

They have been sending me messages (via the voice in my head) telling me to stop dycking around and buy one already.

boiler93 10-24-2013 08:30 PM

That's customer service at its best!

landarc 10-24-2013 08:31 PM

Well, that is some sorry looking grills. Man, you got site traffic, that is also nice, you are getting noticed. I never get any swag.

MeatCandy 10-24-2013 08:31 PM

Wow...Preemptive Customer Service...Nice Work Vision!

Fwismoker 10-24-2013 08:31 PM

Dang with all of my home made jobbies ain't no one gonna send me parts! LOL.....Great story!

oifmarine2003 10-24-2013 09:09 PM

It is good marketing on their part. They figured you would give them a shout out and also, they don't want their product on your blog with faulty or damaged seals. Very smart business on their part. Great company!

hachi-roku_fan 10-24-2013 09:45 PM

Makes me want to buy one to replace my current grill.

ssv3 10-24-2013 09:59 PM

That's how they do. Their service is second to none the two times I dealt with them. They ship fast and free wheather its gaskets or a heavy ceramic piece.

noclss2000 10-24-2013 10:19 PM

That's customer service right there! That makes me want to buy from them now.

uncblue 10-24-2013 10:24 PM

I have nothing to say but wonderful things about the service I've Rcvd from Vision Grills. Matter of fact I owe them a review of their new Kub as soon I can get a couple more cooks on it. Never ending rain & work put a damper on my grilling as of late 8-). 1st impressions is that it nibbles lump yet stays hot for a long time... I'm talking 450-500 degree for 4+ hrs with less then a 1/4 weber chimney. Will do a Chuckie low & slow next. :cool:

mrbill 10-25-2013 12:50 AM

wow! it's one thing to call and ask, but to be contacted w/offer is really a cut above!


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