The BBQ BRETHREN FORUMS.

The BBQ BRETHREN FORUMS. (http://www.bbq-brethren.com/forum/index.php)
-   Simply Marvelous BBQ Rubs and Spices (http://www.bbq-brethren.com/forum/forumdisplay.php?f=83)
-   -   Simply Marvelous Service!!!!! (http://www.bbq-brethren.com/forum/showthread.php?t=130539)

zwylde1 04-13-2012 12:25 PM

Simply Marvelous Service!!!!!
 
I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!! :clap::clap::clap::clap:

deguerre 04-13-2012 12:27 PM

That's Steph for you. :thumb::thumb:

Now get to cookin' with them new rubs!

Pappy Q 04-13-2012 12:36 PM

Quote:

Originally Posted by zwylde1 (Post 2014135)
I know alot of you guys love the SM products and service. I also have to say how good the customer service is. I ordered up their 7 pack of rubs a week or so ago. Within 10 minutes of placing my order I got an email reply from them that the one rub was on back order for a few days and was I in a hurry to recieve me order. I said yes, but if it was more convienent for them, I would wait until the out of stock item came in. Well yet again a short time later I got a reply that they would send out 6 of the rubs and include a few sample pack of the Cherry rub that was on back order. Got my package a few days later and was very happy. Now I get home yesterday and found my package that had my back ordered Cherry rub, open the package up and not only was there my rub, but also included was a pair of the BBQ gloves. Did not order them. Included as a gesture because a rub was on backorder! OUTSTANDING service I will say. Got one happy customer here!!! :clap::clap::clap::clap:

I agree, awesome customer service! Being in the business of customer service, it's always great to do business with someone else who understands the right way of doing business.

nexpress 04-13-2012 12:52 PM

I got my order in yesterday and it had 2 pair of gloves in it. I PM'd Steph and told him I was happy to pay for the extra set. I got up today and had a message that said "enjoy". :clap::clap::clap:

Ryan Chester 04-13-2012 01:04 PM

Steph is the man and his rubs are the bomb!

razrbakcrzy 04-13-2012 01:10 PM

SM is a Class Act! all the way...!

msuman 04-13-2012 02:15 PM

Maybe Ill have the same experience when I go to the post office today, dont think we have checked it in a few days. Ordered the 7 pack as well and they were out of cherry.

aquablue22 04-13-2012 02:17 PM

Yep, look in the dictionary for "Perfect Customer Service" and Steph and Companies picture is there!

porkingINpublic 04-13-2012 02:29 PM

I too have experienced this great service! My 7 pack didn't have Season all but instead 2 Cherry rubs... contacted Steph and he said he would rush me a SEason all and I could keep the cherry! great people and marvelouse rubs!!!

Johnny_Crunch 04-13-2012 02:35 PM

Good folks for sure!

msuman 04-13-2012 08:05 PM

Mine didn't come today, maybe tomorrow.

Sent from my SCH-I500 using Tapatalk

PatAttack 04-13-2012 08:38 PM

Steph is a stand-up dude no question about it!

He will have my business for a long time to come.


All times are GMT -5. The time now is 03:39 AM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vBulletin Optimisation provided by vB Optimise v2.6.0 Beta 4 (Lite) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.
2003 -2012 BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.