The BBQ BRETHREN FORUMS.

The BBQ BRETHREN FORUMS. (http://www.bbq-brethren.com/forum/index.php)
-   Simply Marvelous BBQ Rubs and Spices (http://www.bbq-brethren.com/forum/forumdisplay.php?f=83)
-   -   Excellent customer service (http://www.bbq-brethren.com/forum/showthread.php?t=121282)

forrest2906 11-29-2011 06:21 PM

Excellent customer service
 
I recently made my first order from Simply Marvelous. During the shipment the USPS or someone on the way dropped the box resulting in the jar of blue hog to get demolished. So I sent a picture and a note to the owner just to let them know this occcured. Needless to say, I received a new jar of sauce no charge.

EXCELLENT CUSTOMER SERVICE!!! Greatly appreciated, but not expected. I love the cherry rub that we bought in the 6 pack of rubs, and can not wait to try the others. I will be a longtime customer due to this fact alone.

Just sharing my experience as a newbie here, but treated like long time valued family member.

Chuckster

big brother smoke 11-29-2011 09:48 PM

Glad the new jar made it to you without them playing rugby this time, Chuckster!:thumb:

cpw 11-30-2011 12:51 PM

Quote:

Originally Posted by forrest2906 (Post 1864906)
I recently made my first order from Simply Marvelous. During the shipment the USPS or someone on the way dropped the box resulting in the jar of blue hog to get demolished. So I sent a picture and a note to the owner just to let them know this occcured. Needless to say, I received a new jar of sauce no charge.

EXCELLENT CUSTOMER SERVICE!!! Greatly appreciated, but not expected. I love the cherry rub that we bought in the 6 pack of rubs, and can not wait to try the others. I will be a longtime customer due to this fact alone.

Just sharing my experience as a newbie here, but treated like long time valued family member.

Chuckster

Same EXACT thing happened to me. Must be something in the Blues Hog that makes the postal workers drunk and drop things.

Steph promptly hooked me up with a replacement order, and I am a happy, repeat customer.

Ryan Chester 11-30-2011 01:40 PM

Steph is the man!


All times are GMT -5. The time now is 07:16 PM.

Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2014, vBulletin Solutions, Inc.
vBulletin Optimisation provided by vB Optimise v2.6.0 Beta 4 (Lite) - vBulletin Mods & Addons Copyright © 2014 DragonByte Technologies Ltd.
2003 -2012 BBQ-Brethren Inc. All rights reserved. All Content and Flaming Pig Logo are registered and protected under U.S and International Copyright and Trademarks. Content Within this Website Is Property of BBQ Brethren Inc. Reproduction or alteration is strictly prohibited.