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-   -   Why? (https://www.bbq-brethren.com/forum/showthread.php?t=54669)

Rolling Smoke 01-07-2009 07:33 AM

Why?
 
Somewhere amongst the post holiday blues and the onset of cabin fever, I do what most cooks do and start thinking about what competitions I am going to cook in the coming season. The KCBS website is usually where my search starts because I can search for contests by state, dates or even by what reps will be officiating a particular event. After I find a contest that fits my particular schedule and is within reasonable distance, the next logical step is to contact the person listed and request information about their event.

I know what it takes in the way of sanctioning, organizing, promoting and executing a contest and it is no small task. With that being said, my question is this. With all the effort that some organizers put into their contests, why in the hell can't they reply to people who are interested in cooking their event?

I have sent two emails and left one voicemail requesting information about a particular contest listed on the KCBS website and have yet to get the first response from the contact person. Once they receive sanctioning, they are posted on the website and also published in the Bullsheet so in my opinion they had better be ready to respond to requests for information. This is not the only tme this has happened to me and I'm sure it has happened to a lot of you also.

To invest all the time and money to get your event sanctioned then not reply to your perspective customer base makes as much sense to me as to rent a store front, stock it with the best items available and never unlock the front doors to let people in.

Bigdog 01-07-2009 07:36 AM

In a word: Incompetence.

YankeeBBQ 01-07-2009 07:37 AM

Quote:

Originally Posted by rolling smoke (Post 818958)

to invest all the time and money to get your event sanctioned then not reply to your perspective customer base makes as much sense to me as to rent a store front, stock it with the best items available and never unlock the front doors to let people in.


amen !

U2CANQUE 01-07-2009 07:43 AM

I think, that especially from a new contest, it is the "well, I will get just back to them later....it is still early" thought....I have sent off a couple e-mails to different places and not heard back...others were responding within a day....guess you could tell where my dollars will be going.....

Rolling Smoke 01-07-2009 08:00 AM

Quote:

Originally Posted by Bigdog (Post 818961)
In a word: Incompetence.

If that's the case, then that will be their undoing.

Rolling Smoke 01-07-2009 08:03 AM

Quote:

Originally Posted by U2CANQUE (Post 818969)
I think, that especially from a new contest, it is the "well, I will get just back to them later....it is still early" thought....I have sent off a couple e-mails to different places and not heard back...others were responding within a day....guess you could tell where my dollars will be going.....


You might be onto something Rob. I've questioned organizers before about why they didn't reply to my emails and I've received every excuse in the book. Anybody that knows me knows I'm not big on making excuses and I'm damn sure not big on taking them.

U2CANQUE 01-07-2009 08:05 AM

cough, cough, cough....ya know, went to some contest web site....cough cough cough...( I work in the emergency room....so I am allowed to have the persistent cough)....and the contest date is posted....but, hmmmm, 2008 form.....they must be working on some super duper entry form for this year.......grins.....gotta give some crap this morning....ice does that to me

Rolling Smoke 01-07-2009 08:09 AM

I've got just the thing for that cough :icon_devil

U2CANQUE 01-07-2009 08:11 AM

wood pile images......ewwwww.......old man, lots of time, baaaaaaaaaad things bad bad bad

Rolling Smoke 01-07-2009 08:17 AM

Go where you want with that Rob but I was thinking more like clear liquid in a one quart mason jar. It'll fix what ails you.

U2CANQUE 01-07-2009 08:27 AM

but, then I break out in cuffs.....and not in a good way.....I totally left you out when I went to Shelby, NC, brought back some of the best in Appalachia....some clear mountain water, and some peach brandy from the 85 year old guy in the hills....

Alexa RnQ 01-07-2009 08:55 AM

Quote:

Originally Posted by Rolling Smoke (Post 818958)
Once they receive sanctioning, they are posted on the website and also published in the Bullsheet so in my opinion they had better be ready to respond to requests for information.

I would agree with you there. RnQ has sent out one email and one phone call so far for early-season events, and received timely responses for both. Of course, one response was "we just started having meetings and we'll get back with you", but it was a timely response.

I guess once upon a time publication of sanctioning/date was simply to "reserve" the date in people's minds, and in practice many events just didn't get around to hard information until about 8-12 weeks out. I see dates nearly a year out on the calendar, and suspect this is the case. We still see some of this in action in our region.

However, our team (and I suspect a more than a few others) have planning needs that extend beyond a couple of months. We are literally blocking out our calendar for the year, making allocations for funds, reservations for services, etc.

The bottom line is: if you're capable of handling the sums of money and commitment details to put on a contest, if you're expecting thousands of dollars to roll in from teams, then you're perfectly capable of answering inquiries or providing concrete information in a professional manner.

Of course, the old "if you don't like it, just don't go" argument comes into play -- "let supply and demand work it out". Well, there's the rub. Supply and demand only works where there is reasonable supply. In a region where there aren't multiple contests per weekend for cooks to choose from, they're held hostage to shoddy practices.

dmprantz 01-07-2009 09:24 AM

I agree with a lot of what has been said, but in my experience, most contest organizers are not particularly tech savvy. I would offer my services to them, but I doubt most would/could pay. Anyway, the point is, a lot of organizers seem to setup eMail accounts just for the contest, which makes sense, and then ignore them 9 months out of the year. I have had much better luck calling organizers than eMailing them in the off season.

dmp

Rolling Smoke 01-07-2009 09:57 AM

Quote:

Originally Posted by DivaHerself (Post 819023)
I would agree with you there. RnQ has sent out one email and one phone call so far for early-season events, and received timely responses for both. Of course, one response was "we just started having meetings and we'll get back with you", but it was a timely response.

I guess once upon a time publication of sanctioning/date was simply to "reserve" the date in people's minds, and in practice many events just didn't get around to hard information until about 8-12 weeks out. I see dates nearly a year out on the calendar, and suspect this is the case. We still see some of this in action in our region.

However, our team (and I suspect a more than a few others) have planning needs that extend beyond a couple of months. We are literally blocking out our calendar for the year, making allocations for funds, reservations for services, etc.

The bottom line is: if you're capable of handling the sums of money and commitment details to put on a contest, if you're expecting thousands of dollars to roll in from teams, then you're perfectly capable of answering inquiries or providing concrete information in a professional manner.

Of course, the old "if you don't like it, just don't go" argument comes into play -- "let supply and demand work it out". Well, there's the rub. Supply and demand only works where there is reasonable supply. In a region where there aren't multiple contests per weekend for cooks to choose from, they're held hostage to shoddy practices.

I agree with all you have said and I understand that the publication of an event usually happens long before all of the details are hammered out. As Rob so nicely pointed out earlier, I do not have the 2009 entry forms posted yet for our contest but I am still responsive to any and all queries regarding the Kettering contest and will continue to be.....except in Rob's case. :lol:

Rolling Smoke 01-07-2009 10:12 AM

Quote:

Originally Posted by dmprantz (Post 819052)
I agree with a lot of what has been said, but in my experience, most contest organizers are not particularly tech savvy. I would offer my services to them, but I doubt most would/could pay. Anyway, the point is, a lot of organizers seem to setup eMail accounts just for the contest, which makes sense, and then ignore them 9 months out of the year. I have had much better luck calling organizers than eMailing them in the off season.

dmp

I haven't polled many organizers to see what their technical capabilities are but in the same school of thought, I think it's safe to say that most organizers are not electricians or plumbers either yet both of these skills are needed to put on a successful event.

As for paying for services, there are somethings that an organizer must pay for but keep in mind the more they have to pay for, the smaller the purse gets. Most organizers (including myself) have a committee of volunteers who possess the necessary skills to get the job done without incurring additional cost.


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