bbqsmolokom |
11-09-2016 09:41 AM |
I purchased a Bayou Classic Cypress Ceramic Grill and used it some 25 times at low temps before the ceramic cracked completely through, during a use at well below its rated temperature. I contacted Bayou Classic about a replacement which they immediately denied. Their version of product support seems to be to provide a very limited warranty and to deny replacement claims based on whatever condition they can discover in order to do the minimum to support their obviously substandard product. They market their $800 ceramic grill as a less expensive version of the Big Green Egg, but neglect to address that their $800 product is of poor quality, with a very limited warranty, and marginal support from the manufacturer, while the BGE, at nearly twice the cost has a lifetime warranty with excellent product support. If you want something cheap, buy a cheap tin smoker and replace it every year. If you want something of quality buy a Big Green Egg or a Primo ceramic grill. The Bayou Classic ceramic grill seems to be the worst of both, it's both expensive and poor quality. Bayou Classic continues to sell this product on their website, even though it has been discontinued, a detail which they do not feel they should notify their customers.
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