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dannypat21
02-19-2011, 08:28 PM
After trying some Simply Marvelous rub I can't get enough. I used to make my own rubs but they just don't taste as good. So I put an order in with Big Brother Smoke, 2 5 pound bags of cherry rub, a gallon of Blues Hog, and some nice BBQ gloves to protect my hands. I sent payment over Thursday morning, and Friday evening UPS was knocking at the door. I grabbed the package....it smelt like a delicious cherry rub explosion. This was why....

http://i926.photobucket.com/albums/ad108/danielph21/077-2.jpg

http://i926.photobucket.com/albums/ad108/danielph21/081-5.jpg

Seems UPS was shotputting the package around, the Blues Hog was dented pretty bad, luckily no breaks though. I PM'ed BBS to tell him about it and he said as soon as he got back he would send another bag, no problem. Now I am so used to having a problem with companies in situations like these, but not with Simply Marvelous. If you have not tried these rubs I suggest you do. Not just because of the quality, but because fast friendly service is hard to find these days.
speedrcer1
02-19-2011, 08:31 PM
I would also file a claim with UPS. They should make good on that.
LMAJ
02-19-2011, 08:36 PM
Big Brother Smoke is the man!
Brian in So Cal
02-19-2011, 08:45 PM
big brother smoke is the man!


+1 on that!!
landarc
02-19-2011, 08:55 PM
Did you try the foam peanuts, I bet they taste good now. :-P
BBQ Bandit
02-19-2011, 08:59 PM
+2 on Big Brotha Smoke... he is da man who will help you out.
big brother smoke
02-19-2011, 09:02 PM
What Can Brown Do for me? Get my packages to the customer without playing rugby with it. That farking box is thick as hell and was well packed. Thanks for the understanding, Bro!

I am in Colorado and will get your new package out Tuesday!:thumb:
dannypat21
02-19-2011, 09:40 PM
Did you try the foam peanuts, I bet they taste good now. :-P

You know I was thinking the same thing....my wife talked me out of eating them.
dannypat21
02-19-2011, 09:47 PM
What Can Brown Do for me? Get my packages to the customer without playing rugby with it. That farking box is thick as hell and was well packed. Thanks for the understanding, Bro!

I am in Colorado and will get your new package out Tuesday!:thumb:

Thanks for the great service. I should be good on rub for a while, I plan on cherry coating everything....
abangs
02-19-2011, 10:31 PM
I just ordered some of thier rubs. Never tried them before. I can't wait!
martyleach
02-19-2011, 10:44 PM
The foam is really good parboiled but it gets kinda mushy when you smoke it!
big brother smoke
02-21-2011, 06:36 PM
Ok, I am back! Time to give UPS hell!